Order Processing Time:
Canada: We process orders within 1 business day. Once all details are confirmed, your order will be shipped. Expect delivery within 2-4 business days.
USA: Orders are processed within 1 business day and dispatched promptly. Delivery to the USA typically takes 2-3 business days.
Europe (EUR): All orders are processed within 1 business day and shipped immediately after. Estimated delivery time within Europe is 7-15 business days.
Returns Item can be exchanged within 30 days or returned within 14 days of the shipping date. Please visit our returns page for additional details on eligibility, timelines, and how to process your return.
Shipping & Returns
Fast, free, and hassle-free — so you can shop with confidence.
Delivery Times
All orders are processed within 1 business day.
UNITED STATES
2–3 business days
EUROPE
7–15 business days
Exchanges
Within 30 days of the shipping date.
Exchanges are free — we cover shipping both ways when you choose a new item.
Returns
Within 14 days of the shipping date for a refund.
Items must be unworn, unwashed, undamaged, with all original tags attached.
Shipping Costs
Free shipping on all outgoing orders.
If you return your full order, you cover the return shipping to our Vancouver location — and once we receive it, we send you a coupon matching that cost as store credit toward your next Ivido purchase.
How to Start a Return or Exchange
Email us at info@ividojeans.com before sending anything back.
Our team will guide you through every step.
CONTACT US
